Refund policy

Last updated: November 2026

You have 48 hours from delivery to request a return. This policy explains what qualifies, how refunds are paid on COD and prepaid orders, and what to do if something arrives damaged.

48-hour return window

Return requests must reach us within 48 hours of delivery, by email to healingcanvas0@gmail.com, with your order number and reason. Requests made after that cannot be accepted.

What qualifies

The kit arrives damaged in transit.
The kit is defective, for example a torn canvas or a missing component (dry or short paint is covered by the paint guarantee below).
You received the wrong item or design.
The kit is unopened, in its original packaging, and simply is not what you expected.

What does not qualify

Kits with paint pots opened or used.
A canvas that has been started or painted on.
Requests made after the 48-hour window.
Kits returned without their original packaging.

Once painting has begun the kit cannot be resold, so it is no longer eligible for a standard return. It may still qualify for a replacement under the paint guarantee if the paint itself was faulty.

Damaged in transit

Email healingcanvas0@gmail.com within 48 hours of delivery.
Attach photos or a short video of the item and its packaging.
After we verify the claim, you choose a replacement kit or a full refund.

Paint guarantee

If a paint pot arrives dry, cracked or short of the count listed for your kit, we send a free replacement set. The original kit does not need to be returned. Email a photo of the affected pots and your order number within 48 hours of delivery.

Refunds on COD orders

Because no online payment was made, COD refunds are sent by bank transfer or UPI. After your return is approved we will ask for your UPI ID or bank details. The refund is processed within 5 to 7 business days of the returned kit reaching us, or, where no physical return is needed, of the claim being approved.

Refunds on prepaid orders

Prepaid refunds (card, UPI, wallet or other online payment) go back to the original payment method within 5 to 7 business days of approval. Your bank or provider may take a few extra days to show it.